TERMS AND CONDITIONS

Seller is required by law to collect sales tax on all orders delivered to destinations within the UK. Other countries or states may impose separate laws. However, Seller is not required to collect taxes for any other jurisdiction. Buyer is responsible for checking local laws to determine if they are subject to any additional sales and use taxes or duties.

All orders are subject to Seller's acceptance and standard audit procedures. Errors in arithmetic and pricing are subject to correction. In the event Buyer does not approve a correction, Seller reserves the right to cancel the order and refund Buyer's deposit.

Orders are at all times subject to Seller's ability to deliver the specified merchandise. If at any time, for any reason, Seller determines that it is unable to deliver the purchased items, Seller may elect to cancel the order if Buyer and Seller are unable to agree on acceptable substitute items or new delivery schedule.

Buyer may not change or cancel an order without Seller's acceptance. In the event Buyer requests a change or cancellation, Seller will determine if the request can be accommodated, and if so, if there are any fees or penalties associated with fulfilling the request. Buyer shall be solely responsible for all penalties and fees associated with any change.

Buyer is solely responsible prior to the placement of any order to determine that the colours, patterns, fabrics, design, dimensions and characteristics of all items are as desired. Buyer is further responsible to ensure that all items shall meet any requisite size limitations and are able to fit through doors and passage ways when delivered. Due to the fact that computer monitors exhibit wide colour variances, Seller is not responsible for the colour representation of any photograph viewed over the Internet.

Seller will provide an estimated quote for tailgate or in-home delivery at the time of order acceptance.

Production and delivery times vary depending on different factors. Most orders are delivered from stock. Orders not available from stock may take within 6 to 12 weeks after order acceptance. This is only an estimate. Seller is unable to guarantee delivery times and cannot be held responsible for delays or changes to this schedule.

Seller will notify Buyer when the merchandise is ready to ship.  Title will not pass unless payment or balance of payment is made and the funds are cleared with our Bank.

Buyer must inspect each item immediately upon delivery. All damage, scratches, chips, tears or soil must be noted on the Bill of Lading/Consignment Note and reported to Seller within 6 hours. Seller is not responsible for damage not noted on the Bill of Lading/Consignment Note. For any items with substantial damage, Buyer is instructed to refuse delivery. Items with minor damage may be repaired in the Buyer's premises or by a local professional restoration service. Because redelivery is expensive, Buyer should not refuse delivery of any undamaged pieces. In keeping with usual practices in this industry, minor issues involving craftsmanship or damage from shipping may be repaired; full replacement of goods cannot be expected if appropriate repairs can be made in accordance with industry standards. If any questions arise during delivery, Buyer should contact Seller.

Seller shall honour the terms of the warranty provided by the manufacturer to the original Buyer for a period of one year from the date of factory shipment. Seller shall assist Buyer, when possible, in making any warranty repair claims. Defects caused by abuse, negligence or damage from moving are not covered. This warranty provides you with legal rights, and you may have other rights.

Seller is not responsible for colour and grain variations in wood, leather, stone, marble, granite and other natural products. Certain inconsistencies should be expected and add to the character of the merchandise. Glass, mirrors, Lucite and metal finishes may be subject to small seeds, pits or very slight discolorations. Seller is also not responsible for dye lot variations and cannot guarantee exact matches between similar items. Seller is not responsible for warranty claims denied by the manufacturer.

All refunds and credits authorised by Seller will be promptly processed and issued within two weeks. In the event Buyer is required to return merchandise, Seller will not process the credit until the merchandise is received and inspected.

The laws of the United Kingdom shall govern this Agreement, and Buyer and Seller agree that the jurisdiction for all claims resulting from this Agreement. This Agreement supersedes any and all prior Agreements between Buyer and Seller, including any verbal or written representations.

All orders are deemed to be in acceptance of these terms and the Terms and Conditions of the seller. Buyer hereby accepts these terms of sale when entering to an agreement with the seller Shentrad Retro Wholesale Furniture.